Privacy Policy
Altus Digital is committed to protecting your privacy. We act consistently with the Australian Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles (APPs) which regulate how we collect, use and disclose personal data. We will only ever process your personal data in compliance with applicable law.
This privacy policy provides information about how and why Altus Digital collects and holds personal data about you. It also provides information about how you may access your personal data, seek correction of your personal data and make complaints if you think we have breached any data protection privacy laws and how we deal with such complaints.
In this privacy policy, 'Altus Digital', 'we', 'us' and 'our' is a reference Altus Digital Pty Ltd (ABN 94 638 335 716).
Personal data we collect
'Personal data' (or 'personal information' under the Privacy Act) essentially means any information or an opinion about you (whether true or not) that identifies you or from which your identity is reasonably identifiable.
We collect personal data about you that we reasonably need for our business functions and activities, which primarily consists of providing business consultancy services to our clients.
Altus Digital collects the following categories of personal data:
- Contact data: We may collect your name and contact information, including your email address and phone number, in order to communicate with you and provide our services to you. We generally only collect this information if you provide it to us directly (for example, through our website enquiry form).
- Services data: If you are an employee of one of our clients, we may also collect your personal data (for example, your name, job title and tenure of employment) in the course of providing our business consultancy services to your employer. We will only use this information to the extent necessary to provide our services to that client.
- Information from third parties and publicly available sources: We may collect your personal data from third parties where, for example, you give permission for that third party to share your personal data with us, or in circumstances where you have made that information publicly available online.
- Website visitor and device information: When you visit our website, we may collect information about your visit such as your IP address, information about the device you use to access our website, and the pages you visit while on our website.
Where we collect information about you in the ways described above, we do so on the basis that it is in our legitimate interests to collect and process this data.
In addition to this privacy policy, we may seek to inform you of how and why we are collecting your personal data by providing you with a privacy collection notice at the time of collecting your personal data (where reasonably practicable to do so).
Why do we collect, use and disclose your personal data?
We will only process your personal data for purposes that would be considered relevant and reasonable in the circumstances. We collect personal data to offer and administer our services, which primarily consist of digital marketing consultancy services.
We collect, hold, use and disclose personal data to:
- offer and provide our services to our existing and prospective clients;
- provide you with the information and services that you request from time to time;
- communicate with you, including by sending you invoices and marketing material;
- seek feedback and improve our services and website;
- comply with our legal and regulatory obligations; and
- otherwise to manage our business.
We may also collect and use your personal data for activities in support of our primary business functions such as processing payments, administration, marketing, IT, legal, and customer support.
Under data protection laws, we are only permitted to process your personal data where we have a legal basis for doing so. We consider that we have a legal basis for processing your personal data where:
- you have given us consent to process your personal data for the specific purposes that we have informed you of; or
- it is necessary for us to process your personal data in order for us to provide you with the information or services that you have requested; or
- it is necessary in order to fulfil our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or
- the law otherwise permits or requires it.
You have the right to object to our processing of your personal data if you wish. You may do so at any time by contacting our privacy officer on the details provided at the bottom of this privacy policy.
Disclosure of your personal data
We will only share your personal data with your consent or in accordance with this policy.
We may disclose your personal data to:
- our related entities;
- other third parties such as our suppliers, auditors, providers of technical support services, and professional advisors.
If we disclose information to a third party, we generally require that third party to protect your information to the same extent that we do. Where we provide personal data to a service provider, we grant that third party access to personal data solely for the purposes of providing their services to us, and not for any other purpose.
How do we collect personal data?
We generally collect personal data from you directly, such as when you complete the enquiry form on our website.
We will collect and hold your personal data in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal data directly from you. We do this through some of the following means:
- when you submit information through our website, such as when you submit an enquiry using our online enquiry form;
- when you contact us via telephone or email with an enquiry, complaint or feedback and
In some circumstances, we may collect information from third parties or publicly available sources if we have a legitimate basis for doing so and if it is impractical to collect that information from you directly. For example, if you are an employee of one of our clients, we may also collect your personal data (for example, your name, job title and tenure of employment) from your employer in the course of providing business consultancy services to your employer.
Unsolicited information
If we receive personal data about you that we have not requested, and if we determine that we could not have lawfully collected that information under applicable data privacy laws if we had requested it, we will destroy or de-identify the information (if it is lawful and reasonable to do so). If we collect your personal data in an unsolicited manner, we will take reasonable steps to inform you of such collection and also how we use, disclose and secure your personal data. Such reasonable steps may include referring you to this privacy policy.
Do you need to provide us with your personal data?
If you are a client, it is generally not practical for you to remain anonymous or to use a pseudonym when dealing with Altus Digital as we usually need to use your personal data to provide services to you.
If you choose not to provide us with your personal data, we may not be able to provide you with requested services or provide you with requested information concerning a query or complaint.
Protection of personal data
We store personal data in different ways, including in paper and in electronic form. We maintain appropriate physical, procedural and technical security, such as secure login and password processes, for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal data. This also applies to the disposal of personal data.
We will destroy or de-identify personal data once it is no longer needed for a valid purpose or required to be kept by law.
Marketing
Like most businesses, marketing is important to our continued success. We believe we have a unique service offering that we provide to our clients at a high standard. We, therefore, seek to stay in touch with our clients and provide them with relevant updates on our services.
You may opt-out at any time if you no longer wish to receive marketing communications from us. You may do this by using the 'unsubscribe' function embedded in our marketing emails, or by contacting our privacy officer on the details provided at the end of this policy.
Cookies
A cookie is a small text file stored in your computer's memory or on your hard disk for a pre-defined period of time. Cookies by themselves do not tell us your email address or otherwise identify you personally. We use cookies to identify specific machines in order to collect aggregate information on how visitors are experiencing our website. In our analytical reports, we may obtain other identifiers including public IP addresses, but this is for the purpose of identifying the number of unique visitors to our websites and geographic origin of visitor trends and is not used to identify individual visitors. This information will help to better adapt our website to suit user preferences. For information on the cookie settings of your internet browser, please refer to your browser's manual.
Overseas disclosures
We are based in Australia. As of the date of this privacy policy, we are not likely to disclose personal data to any other overseas recipients. If in future we do propose to disclose personal data overseas, we will do so in compliance with the requirements of the Privacy Act and GDPR, as applicable. We will, where practicable, advise you of the countries in which any overseas recipients are likely to be located.
By providing your personal data to us, you consent to us disclosing your personal data to any such overseas recipients for purposes necessary or useful in the course of operating our business, and agree that APP 8.1 will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the APPS, that entity will not be bound by, and you will not be able to seek redress under, the Privacy Act.
If you do not want us to disclose your information to overseas recipients, please let us know by contacting our privacy officer on the details provided at the bottom of this policy.
Accessing and correcting your personal data
You may contact our privacy officer to request access to the personal data that we hold about you or to make corrections to that information, at any time. We will deal with your request within a reasonable time. If we refuse to grant you access to or to make a correction to, your personal data, we will give you a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons), including details of the avenues available to you to make a complaint.
Updates to this privacy policy
We may update this privacy policy from time to time so please check our website regularly to stay informed of any changes. The updated privacy policy will be posted on our website at altus.digital/privacy-policy, with the date of the update shown. Personal data will be collected and handled by us in accordance with our current policy.
This privacy policy was last updated on 25 January 2022.
Who to contact
If you have any questions, concerns or complaints about this privacy policy, or how we handle your personal data, please contact our privacy officer using the contact details provided below.
Altus Digital Pty Ltd
Email: [email protected]